appalling treatment from Avis rent a car

I received a courtesy car from Avis in December 2017. On the contract I accepted the Collision Damage Waiver and the Theft Loss Waiver. I declined the Personal Accident Insurance and the Windscreen & Tyre Damage Waiver. Unfortunately the vehicle was bumped by one of the employees of Ikhutsa Mountain Manor Guest House and Spa in Pretoria East when I went there. The spa refused to take responsibility for fixing the dent on the car.

Avis charged me R 4, 272.56 for the dent on the car. This is despite the fact that I had accepted the Collision Damage Waiver. When I enquired as to why the damages were not covered by the insurance, I was told that it is due to the fact that I had declined the Windscreen & Tyre Damage Waiver insurance. The dent on the car has absolutely nothing to do with windscreen & tyre damage waiver. Moreover, the terms and conditions at the back of the contract states that the Collision Damage and/or Theft Loss Waiver do not cover among others any damages to the tyres, rims, hub caps and class ( unless the Windscreen & Tyre Damage Waiver was accepted in which case the liability is reduced to zero). It does not state that dents or any damages on the body of the car are not covered.

So their reason for charging me R 4, 272.56 for the dent because I declined the Windscreen & Tyre Damage Waiver is **********. The damage on the car was a dent on the body of the car which has nothing to do with the windscreen or the tyres, rims or hub caps.

My deposit of R 1 300.00 was not refunded to me. I also paid an amount of R 1 338.04. Moreover, this account was handed over for debt collection and an additional amount of about R 200 was added unto the debt. Furthermore, Avis will not allow me to rent any of their cars in future unless if the amount which they believe is due to them is paid by me in full.

I find this treatment not only unfair but it is appalling to say the least.