LS
Lesego S
1 reviews | Active since Jan 2022
17 Jan 2022, 13:58
Appalling service
I am supposed to receive a courtesy car from avis they can't give me a vehicle they tell me I must collect it from ortambo. How do I get to ortambo without a car. Why can't they dispatch a car from 1 branch to Sandton branch so I can collect a vehicle. I was told my matter was escalated no manager has contacted me. I am currently highly pregnant and stuck on the side of the road without a vehicle
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
17 Jan 2022, 15:57Hi Lesego,
Thank you for writing to us.
Please provide your reservation number so we can look into the matter.
The OR Tambo branch does not offer a delivery service.
Avis Team
Thank you for writing to us.
Please provide your reservation number so we can look into the matter.
The OR Tambo branch does not offer a delivery service.
Avis Team
Best regards,
Avis's reply17 Jan 2022, 15:57
Official
Hi Lesego,
Thank you for writing to us.
Please provide your reservation number so we can look into the matter.
The OR Tambo branch does not offer a delivery service.
Avis Team
Thank you for writing to us.
Please provide your reservation number so we can look into the matter.
The OR Tambo branch does not offer a delivery service.
Avis Team
Best regards,
LS
Lesego S's updateReviewer Update
17 Jan 2022, 16:22I did not ask for a delivery. I was asked which branch is my nearest, the nearest is the Sandton branch. Why can the car not be taken to Sandton branch which is my point of COLLECTION. Can you not find another branch that can dispatch to Sandton or inter branch transfer. Why am I finding solutions for you? Why can't you be proactive in finding solutions. My claim number is c***. Can a car be sent to Sandton from somewhere so I can actually have a vehicle to use. To this moment after escalation there's not a single person who has phoned me to give me a solution.
LS
Lesego S's update17 Jan 2022, 16:22
Reviewer Update
I did not ask for a delivery. I was asked which branch is my nearest, the nearest is the Sandton branch. Why can the car not be taken to Sandton branch which is my point of COLLECTION. Can you not find another branch that can dispatch to Sandton or inter branch transfer. Why am I finding solutions for you? Why can't you be proactive in finding solutions. My claim number is c***. Can a car be sent to Sandton from somewhere so I can actually have a vehicle to use. To this moment after escalation there's not a single person who has phoned me to give me a solution.
Avis's replyOfficial
18 Jan 2022, 15:11Hi Lesego, please note we have responded to your FB comment regarding your matter. Thank you.
Best regards,
Avis's reply18 Jan 2022, 15:11
Official
Hi Lesego, please note we have responded to your FB comment regarding your matter. Thank you.
Best regards,