Another horrible/unsatisfactory service

<p>My wife and I tried to book a rental car for our holiday at the coast, via Avis online booking. We could not however use the benefit of Momentum discount, as online booking has been giving us drama with finalizing the discounted booking. The last time we got this right was late 2015. We travel to the coast on a break at least three to four times in a year. All occasions we had travelled in 2016 as well as January 2017, we couldn't not get benefit from the Momentum discount. Calling Avis Customer Service has to date to yield something. Last week Saturday 22nd I called Customer Care and spoke to some Precious. She then put me on hold for minutes, so she could verify with her supervisor as to whether we would be assisted with effecting the discount when we land at George airport. She came back, with a guarantee that we need to simply produce our Momentum card at the Avis offices at the airport when we pick up the car, and they would be able to assist with having the then existing booking amended to kick in the discount. We arrived at the Avis desk and we were attended to by some Ismailfik. He told us that he cannot help at all and he has been doing this job for years, and there is no way that what we were adviced from Customer Care could be app**** at the airport offices. Needless to say we ended up going ahead with the rental but this is becoming ridiculous that over a year still; the matter has not been resolved in any way/form so that we could again effect our Momentum discount/benefit. At this rate we are just as good as using another/alternative car rental service!!! Totally unacceptable </p>