************* and Unreliable

If there was a zero star rating, I would definitely rate it a zero. Avis has proven yet again that it is not a trustworthy and reliable car hire company. I have a car on the 22nd and took it back on Monday the 25th. Upon inspection and fetching of the car, there was a dent and the person assisting me assured me that they are aware of the dent. On the 25th when I returned the car, suddenly no one knew of the dent and it was thrown at me, luckily I had taken pictures of the dent when I took the car, I sent the pictures to the manager and I haven’t received a response. It is now the 5th of June, 10 days later and to my inconvenience the deposit is still not paid back, and I haven’t received my invoice as yet, I was promised that this will be done before day 7 by their customer support and when I call, apparently they will pay back on day 14. I am disgusted by the service Avis provides to its customers.