*********** and unprofessional business establishment!!!!!!

My vehicle insurance ABSA rented a vehicle from the *** however my vehicle was fixed before that period could finish. I returned the rented vehicle on the 11/10/2024 and when I signed the contractual agreement when the vehicle was collect at the Avis Centurion branch i was advised that mt refund will take up to 10 working days for processing. I used my credit card to pay the security deposit which was supposed to have been loooooong paid back into my account however I have been taken from pillar to post every time i call the call center number which is ***. On the 11/11/2024 I spoke to a lady by the name of Zandile Dlamini and she advised that she acknowledged the error from their system as my money is not paid yet into my account and she informed me that she escalated the matter to the finance department for an urgent release of my MONEY WHICH WILL TAKE UP TO 10 WORKNG DAYS which the last day was "supposed to have been the 25/11/2024!!!!!!!! I took the initiate of calling AGAIN today and spoke to Nonhlanhla and she told me something completely different and she said that Zandile is on lunch therefore she is assuming that Zandile was waiting for a copy of the receipt (POP) before she could advise me any further. I requested that she puts me through to management and I held the line for 18 min and 59 seconds and i called from this number *** .

My Avis reservation number is ***8ZA5 and my contact number is ***. I am expecting a competent Avis representative to contact me with a full investigation and concrete feedback!!!!!!!

Regards Annie Dhlamini