******** and ********* conduct by Avis: Reference E***

After returning a vehicle that I rented on 28 March and returned on 29 March, Avis ********ly withhold the fuel deposit of R3500, whilst adding invalid charges to the invoice, and charging a second transaction on my credit card. This happened after Avis confirmed that the car was refuelled by me and returned on time in a good condition. Since then, Avis failed to refund the deposit (still outstanding after 3 weeks) and despite several enquiries and an escalation to a Ms Visagie who posed as a manager. As a pensioner I have a tight budget and cannot allow Avis to ********ly and ********* withhold my money. Is there one competent person at Avis willing to assist me by paying the refundable deposit without further delay.