An uncouth agent by the name of George from the OR Tambo branch deliberately ruined my day for his ego

I made a call this afternoon to the Avis OR Tambo branch and I got the worst service I've ever received in my life. The person that assisted me is called George and he was disgustingly rude and arrogant from the time he answered the phone. I began my enquiry by letting him know that I had called the Avis call centre and they adviced me that I could get the vehicle I was looking for at OR Tambo. His immediate response was rude as he interrogated me on the name of the person who gave me the information, whom I hadn't noted. Without checking for the vehicle I was looking for he said the vehicle they had was damaged and they didn't have what I was looking for. As part of his response he demanded that I listen to him and no else as he was the man in charge at OR Tambo. I then asked him to check with other branches and before I could finish talking he cut me off and told me that OR Tambo is the biggest and no one would have what they don't have, I should listen to him as he is in charge. After he made his point enough times for me to reprimand him and tell him that I was looking for a way forward and not a squabble, he insisted he would call me as soon as the vehicle I was looking for arrived. He gave me a time estimate of between 4 and 5. I waited for his call back until 6 when. It became certain to me that I wouldn't get the call back and only then I decided to call Avis again.

During the conversation with Yolanda at 6. She advised me that nothing had been noted in the system. I am shocked by George's behaviour and his lack of professionalism in handling my query. After being rude and arrogant he failed to do his job that he inferred that he was good at. I've never had to deal with someone so unapproachable, uncouth and unfriendly over the phone. For George his ego comes first before his job and the customers that he is meant to service such that he can abuse his position to make his point to a customer.

I am extremely disappointed in Avis because of the treatment I received from George. It is bad enough that he was an arrogant bully, but for him to go ahead and not do his job in attempt to 'fix me' for not allowing him to be rude, he has crossed the line. It is very irresponsible for Avis to put someone like George in charge of customers or rentals as he does not have an attitude to service but to be dominant over everyone that has a conversation with him.

I am also going to take the formal customer complaints route because such service will lead to customers opting for competitors as no one wants to be treated like a second class citizen.