An angry renter

After being involved in a car accident, my insurance rented a car thru Avis as a courtesy car. I fetched the car at Avis Randburg. So I wasn't advised that there's no insurance for hail damage, it happened that on the 16th Nv 15, it rained heavily damaging the car. So when I returned the car,I was only advised that hail damage was not covered, so I was helped by Rebecca Tshehla and I told her that I do not accept that as I wasn't advised about this n so she told me I have to fill in an accident report which I did but I didn't sign it as I said on email, I'm not authorizing Avis to deduct money from my credit card. I sent an email on Wed 3rd Dec, there was no response until Sunday when I got an sms from my bank advising that Avis deducted r2250 from my credit card<br> So I called them on Mon, Busi told me that she called me on Sun and I said OK when she told me that she'll be deducting money from my account. I didn't get any call on Sunday, Busi could not prove to me that she called me. I spoke wit Ellen, manager, she said she'll speak wit Accident/Incident dept and get back to me and I'm still waiting.... I'm not taking accountability for hail damage as I don't have any control ova i