Allan Chellan regional managers perpetuating ***** under AVIS banner while teaching Staff to be rude and derogatory to AVIS customers in KZN!!!

Item: Avis
Rating: 1
Author: Jody L

Having rented a vehicle from Avis for my wife to use while I was abroad we simply extended our rental by a month due my delay in return to RSA. Being busy I missed several meetings to provide my company card to have the second rental amount taken of my card and not off my wifes again. Being very busy (no excuse) I did not make the appointments scheduled to provide my alternate card for charge. When returning the rental car to AVIS in Ballito the owner of the franchise a Mr. Julian Bennie who at the time of return felt suitable to scream and rant at me, grabbed keys from me as if a ***** and stormed out creating an embarrassing scene. His staff then apologised for his behaviour which is not excusable; let alone by subordinate staff! This matter was escalated to Ms. Vaneshree Varatharajalu who then after three call was able to resolve the matter which by this time had gone from bad to worse. My wifes card was billed a second time with not authorisation (********** - as per FNB) and with not expectation of this second debit my wifes account fell into arrears and then incurred additional charges which totalled over R1,000! Vaneshree had agreed to deduct the additional amounts charged and noted their office in JHB will send the invoice. Once revived the new details we inflated by over R3,000. Being charged for KM traveled which is not the case as citizens from outside of RSA can get unlimited milage while south african nationals are ********** by AVIS as they cannot get this option - must pay for each KM!!!! **** - BORDERLINE *****. This matter was left while traveling abroad again on business to return to RSA with my wife not being harassed by Credit Works a "collection" company for AVIS that having been given inaccurate information from AVIS is acting under false and inaccurate information that directly has bearing on my wifes Credit worthiness!!! In meeting Allan Chellan and Vaneshree yesterday to finally resolve this matter, Allan made clear in a meeting now several month overdue for a matter equally as long outstanding, for a formal meeting which I made time to driver to the airport to have - He was not prepared and had not facts in-hand pertaining to this matter. It was promised to have details all in hand as well as Julian Bennie present - who apparently was at initial meeting and then had to leave without notifying me to reschedule (WASTE OF MY TIME AGAIN). Also was told that the meeting schedule will be confirmed by end of day allowing for me to schedule into my calendar. By 8pm there was no email, meeting scheduled or any other kind of feedback. In an attempt to understand what is and is not happening I called Alan Chellan who then had the ORDACITY to interrupt me several times on the call while speaking with him and then proceeded to scream at me a CUSTOMER for AVIS who has NEVER been addressed with such rudeness from AVIS anywhere else in the world only in South Africa it seems when dealing with South AFRICANS as foreigners get "SPECIAL TREATMENT - DISCOUNTS- etc). IT IS NOT CLEAR TO ME THAT JULIAN (FRANCHISE OWNER OF BALLITO AVIS BRANCH) IS FOLLOWING THE TONE OF CONDUCT SET BY ALLAN CHELLAN (REGIONAL MANAGER FOR AVIS KZN) OF RUDENESS, LYING, AND ******** SOUTH AFRICANS WHICH DUE TO THE VAST REACH AND CORPORATE ACCOUNTS OFR AVIS LOCAL AND GLOBAL DOES NOT MATTER MUCH AS NO CORPORATE TAKES TIME TO AUDIT CAREFULLY HOW THEY ARE BEING RIPPED OF WITH BLATANT ***** NOT EVEN CREATIVE ACCOUNTING HIDING THEFT ! THIS IS NOT GOOD ENOUGH , EVERY CUSTOMER HAS RIGHTS AND STRANGELY AVIS IS BEST EVERYWHERE ELSE IN THE WORLD OTHER THAN THAT IN SOUTH AFRICA FOR SOUTH AFRICANS - DISGUSTING !!!!!

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