All Juniors, No Managers, No Onus

<p>I have hired with Avis for a long time. They are a logical and reliable company hence sticking with them. Their service is satisfactory 93% of the time. </p> <p> </p> <p>1. I booked an Audi A3 for collection on 25 November 2016 at 07:00</p> <p>2. I got a Honda Accord - They did not have an A3. I took it because I had no time to wait</p> <p>2.1. Your employee said OR Tambo branch has more cars of which i said i would not have time to go to</p> <p>3. We agreed the car would be changed on Saturday morning</p> <p>4. On saturday morning the branch opened at 08:15 and I was told to go to OR Tambo to change the car</p> <p>4.1. As per advice on Friday, I came at 06:25 so that I would be the first to be served</p> <p>5. When i got to OR Tambo the policy was closed and another one opened.</p> <p>6. Invoice ********** 72 says I took the car for 2 days - impossible. I returned the car on time and was instructed to go to OR Tambo (@Ransom - if I didnt go to OR Tambo i would be paying in vane for this Accord) </p> <p>7. I have spoken to Xolani, Lunnell, Siya and 4 others who all dont seem to have a resolution nor authority</p> <p>8. I see it as practical - It is not logical that I would have hired 2 cars on the same day. Even willingly.</p> <p>9. May I not suffer for Avis inadequacies - Not having the right car, Opening later than advised, Delivering your vehicle, </p> <p>10. We are now doing an unnecessary BACK and FORTH - credit my money for the extra day (2 hours over)</p> <p>11. Refund monies held for both contracts to my bank account</p> <p>12. Supervisor Rand Airport (Lunnell) - I dont care that your being late results from supervising 2 branches. I dont care that your employees wait helplessly for you to open the branch. I dont care that your system was offline on Saturday morning.</p> <p>13. The additional 2 hours is Avis' fault and I deserve a refund. It may be a small amount to you however its an amount I would go to court for.</p> <p> </p> <p>You are the cause of your staff's demise and discouraged nature. Keep the source of your business happy!</p>