DR
Dr R
1 reviews | Active since Feb 2019
18 Jan 2025, 07:17
All branches were fully booked but I was charged for cancellation
I booked a car with Avis twice in December 2024 on arrival all branches were fully booked, there were no cars, after an hour waiting for response at Johannesburg branch, R500 was debited twice from my account, I visited the branch I made several calls it's been a month now still Avis refuse to reverse my money
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Replies (2)
Avis's replyOfficial
20 Jan 2025, 08:09Dear Paul,
We sincerely apologize for the inconvenience and frustration caused. Please provide your booking reference numbers and any proof of payment so we can investigate this matter urgently.
If the bookings were canceled due to unavailability on our part, the charges should be reversed. Rest assured, we will escalate this to the relevant team to ensure a swift resolution.
Kid Regards
The Avis Team
We sincerely apologize for the inconvenience and frustration caused. Please provide your booking reference numbers and any proof of payment so we can investigate this matter urgently.
If the bookings were canceled due to unavailability on our part, the charges should be reversed. Rest assured, we will escalate this to the relevant team to ensure a swift resolution.
Kid Regards
The Avis Team
Avis's reply20 Jan 2025, 08:09
Official
Dear Paul,
We sincerely apologize for the inconvenience and frustration caused. Please provide your booking reference numbers and any proof of payment so we can investigate this matter urgently.
If the bookings were canceled due to unavailability on our part, the charges should be reversed. Rest assured, we will escalate this to the relevant team to ensure a swift resolution.
Kid Regards
The Avis Team
We sincerely apologize for the inconvenience and frustration caused. Please provide your booking reference numbers and any proof of payment so we can investigate this matter urgently.
If the bookings were canceled due to unavailability on our part, the charges should be reversed. Rest assured, we will escalate this to the relevant team to ensure a swift resolution.
Kid Regards
The Avis Team
DR
Dr R's updateReviewer Update
30 Jan 2025, 13:47I am still waiting for the refund, it's been 30 days since you rep**** to my review😞🤔🤔🤔🤔
DR
Dr R's update30 Jan 2025, 13:47
Reviewer Update
I am still waiting for the refund, it's been 30 days since you rep**** to my review😞🤔🤔🤔🤔