After-sales is a NO service.

Pathetic! No formal closure when car is received at OR Tambo. Which I found strange as I was told there is nothing to sign to confirm car is received in good order and notes taken by you of milage, condition etc. So I received the car on 11th February at work, drove 13km home, then 3km to the shops, 3km home, 13km to work, 13km home and a 9km trip to return the car at OR Tambo International. A total of 53km. Tank was full on return, needle was at F. My deposit was never received and its almost 2 weeks later. In addition this morning a debit order weas taken off for the car as well as a sms that the car must still be returned to Avis. I queried what this debit order was and why they are asking me to still return the car? Apparently its for the 36litres of petrol and etolls, SO I ASK YOU- HOW DO I USE 36 LITRES WHEN THE CAR IS STILL FULL ON RETURN????????????????!!!!!!! THe procudure was most probably not followed by all involved and customers are taken advantage of. Will never ever recommend renting from these guys as when you return the car there is no finalisation on your part as a client to make sure they have closed your account, For all I know the staff are driving the car around and could be causing damage as well to it which we are none the less wiser. As a customer Make sure you take receipt of your mileage when car is received with a camera, and take one when the car is returned as well as the condition of the car etc. so you have backup. Unfortunately I don't but I am sure that if Avis has a tracking devise on the car we can verify my side from receipt of car to return.