Account Settled But Still Can’t Get Service

In 2014 I hired a car with Avis, got into an accident and I was charged for a write off even though the car was fine. I settled their +- R15000 that same year, and I never hired a car with them again.

Today, almost 10 years later, I tried to hire a car with them and I was told I cannot hire a car because my name still shows the 2014 incident. The lady who helped me spoke to their head office, the mark against my name didn’t appear on one of the searches but appeared on another???

This company has brought me so much frustration, and after settling my account all those years ago, I’m again being punished for their failure to capture my payment and close the account.

I really wish this company would at least have a professional standard in the way they handle their client’s accounts. This level of service is shocking, to say the least.