Accident Claim

<p>On the 13 Februare 2017 a Avis Renter came out of a parking lot looking at the passenger and drove into my car. She stated on scene it was her fault and I have two witnesses of the accident. The case was reported and document was send as requested from the Claim Department of Avis to the Claims Department of Avis and Tebogo was the consultant at the offces on 21 February 2017.The case number and claim number was received. Then numerous time when phoning the Claim department i was told that they are still busy with claim and waiting on the assessor report. The damamged on my car is R 25000. On the 3 March 2017 the same story waiting on the Assessors report. I demand to speak to some one higher which was Tebogo supervisor Lee Stone who informed me that i was also responsible for the accident accordign the renters report, why did i not try to avoid the incident, I told them that I hoot and try to turn to the right side to avaoid the accident but the driver(renter) was not even looking where she was going. I send them drawing of what happen the pictures that show that I have the right of way cause she did not even stop . Lee Stone stated that can i just fix the car at lower cost, and just add certain stuff on my claim invoice from the panel shop and not everything. I was so angry cause it was not because of neglicence caused by me but their renter. </p> <p> </p> <p>Then I phone them again on feedback of the claim and now nobody is the picking up the telephone when I call They dont reply on my emails. I was the contaced by a person the manager Loutjie and the same story that they need to first see at the damages of the Avis car and is waiting on the feedback. Since two weeks back when trying to phone no one is answering my calls or even replying to my emails. I have been struggle to get along without a car and has to use my sons car to go to work and he need to take public transport to go to College which is in Cape Town.</p> <p> </p> <p> These people dont care about the truth but and is it because I am coloured that you think that you can tell me to repair certain things on my car and not all that is damage because of the accident. If this was a white person I think you would answer the phone reply on the emails and give feedback. For the three weeks the same story and I think that you rent car is fixed already. </p> <p>I asked some one else to phone this morning they did answer the call but the same story. Please all renter take out insurance for damages and accidents. I will let my witnesses give there affidavit of what happen cause the renter is gone home overseas and I am still struggling to get my claim approved and finalised. This is unproffesional and to tell me to repair my car on lower cost what to they think of my car.</p> <p> </p> <p>I would like to finalise the claim pay me out so that my car can be repaired and for all the trouble be more supportive.</p> <p> </p>