1 reviews | Active since Apr 2013
Abysmal Service - Not paying back deposit
This is now the second time that I am struggling to get my deposit back from this company. The fist time it took 3 months and numerous emails. This time I returned my car on 30 January. I queried about my deposit on 16 February. About a week later I received an email stating , I need to send them proof that I paid a deposit. You cannot make this up. I send them an email with a screenshot of my credit card proofing I paid a deposit. It has now been more than 3 weeks and absolutely no response or any communication from them. I send this email to customer service , Mini Lease and the CEO Ganda Ramasela. Absolutely no response. Looking at the other comments about this company , they should be legally and forensically investigated. Avoid them at all cost. As somebody who regularly rent cars , I will never make use of them ever again.
We sincerely apologise for the inconvenience caused.
Kindly provide us with your rental agreement number so that we may urgently escalate your query to the relevant team for investigation regarding the outstanding deposit refund.
We will revert once feedback is received.
We sincerely apologise for the inconvenience caused.
Kindly provide us with your rental agreement number so that we may urgently escalate your query to the relevant team for investigation regarding the outstanding deposit refund.
We will revert once feedback is received.
I made a payment of R11303.80 on 1 March 2025 for deposit plus first months rental for this new contract. I picked the car up on 3 March 2025.
The rental agreement numbers I have is RA*** & RA***.
Many Thanks
I made a payment of R11303.80 on 1 March 2025 for deposit plus first months rental for this new contract. I picked the car up on 3 March 2025.
The rental agreement numbers I have is RA*** & RA***.
Many Thanks
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
Thank you for providing the rental agreement number. We apologise for the inconvenience caused. Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
I am not sure if this relates to your investigation, but I received an email today from AVIS just stating:
" Please be advised that with mini lease rentals you only get the refund at the ends of your rental period once the car has been returned back to Avis. What happens is those funds get carried over to the next rental as a deposit if there were some funds left from that rental. "
What does this mean?
My rental period with AVIS is finished. I paid a deposit that has not been refunded. I am expecting my deposit back.
Many Thanks
I am not sure if this relates to your investigation, but I received an email today from AVIS just stating:
" Please be advised that with mini lease rentals you only get the refund at the ends of your rental period once the car has been returned back to Avis. What happens is those funds get carried over to the next rental as a deposit if there were some funds left from that rental. "
What does this mean?
My rental period with AVIS is finished. I paid a deposit that has not been refunded. I am expecting my deposit back.
Many Thanks