GW
Guy W
1 reviews | Active since Jun 2020
13 Jul 2025, 12:29
Abysmal
This has been a dreadful experience. Despite not being able to provide any evidence, I have been billed R3500 for so called damages. The pre-rent and post rent inspection they insisted I complete via Whatts-App showed no damage depsite there being a list of these in the rental contract. The agent could not show me the damages when I went back to complain. Additionally I insisted that they provide me with photographs of before and after repairs and they have done this. Talk about judge and jury..
Helpful (0)
Replies (1)0
Replies (1)
Avis's replyOfficial
14 Jul 2025, 09:06Dear Guy,
Thank you for sharing your experience. We are sorry to learn about this charge.
We take these matters seriously and want to ensure a fair and transparent resolution. To assist with a full review, could you please provide the Rental agreement number or Reservation number.
Once we have this information, we’ll escalate the matter to our team for urgent investigation.
Thank you for your patience, and we’ll do our best to resolve this professionally and fairly.
Kind regards,
The Avis Team
Thank you for sharing your experience. We are sorry to learn about this charge.
We take these matters seriously and want to ensure a fair and transparent resolution. To assist with a full review, could you please provide the Rental agreement number or Reservation number.
Once we have this information, we’ll escalate the matter to our team for urgent investigation.
Thank you for your patience, and we’ll do our best to resolve this professionally and fairly.
Kind regards,
The Avis Team
Avis's reply14 Jul 2025, 09:06
Official
Dear Guy,
Thank you for sharing your experience. We are sorry to learn about this charge.
We take these matters seriously and want to ensure a fair and transparent resolution. To assist with a full review, could you please provide the Rental agreement number or Reservation number.
Once we have this information, we’ll escalate the matter to our team for urgent investigation.
Thank you for your patience, and we’ll do our best to resolve this professionally and fairly.
Kind regards,
The Avis Team
Thank you for sharing your experience. We are sorry to learn about this charge.
We take these matters seriously and want to ensure a fair and transparent resolution. To assist with a full review, could you please provide the Rental agreement number or Reservation number.
Once we have this information, we’ll escalate the matter to our team for urgent investigation.
Thank you for your patience, and we’ll do our best to resolve this professionally and fairly.
Kind regards,
The Avis Team