ABSOLUTE WORST RENTAL COMANY EVER EXISTING

Morning

I would like to raise a serious concern and also a lack of customer service and product knowledge.

I have rented a vehicle via my insurance.

I started the rental of the vehicle on 27.08.2024 @ 09:29 and I ended the rental on 30.08.2024 @ 15:35.

Both me and the gent who went with me to do the check in signed and agreed that there was no problem upon returning the vehicle.

I agreed to the refueling as I did not get the opportunity to refill, and rightfully so the refueling charge was done of R174.64 + RR43.48.

I paid the cash deposit of R2500 on 27.08.2024 WITHOUT any prejudice and NO complaints, however THIS is where your company lack skill.

Upon my follow-up this morning with the call centre, who by the way is utterly rude and unprofessional, told me the Vereeniging branch closed the agreement incorrectly therefore i will have to wait AGAIN for 5 to 7 working days. If you calculate, today is the 5th day where I am supposed to get my refund back. The lady told me, THATs WHAT IT IS and then she put me on hold for about 15 minutes, after which I decided to end the call.

I have worked in retail for an extensive period of time ( well over 8 years) and this is an absolute NO NO.

Now, tell me, WHO in their right mind will rent a vehicle from a company like yours with customer service like this.

I am attaching the TAX Invoice with the refund amount as well as my banking details, and I expect the payment in my bank account by tomorrow because it is not my fault or mistake that who ever closed off the reservation did it incorrectly, why should I wait for my money?

Nee man.