WJ
Willie J
1 reviews | Active since Aug 2025
06 Aug 2025, 12:50
*******
It is impossible to get your deposit back when returning your car. They find damages from previous renters that was hidden from you when collecting the car. They refuced mebto take pictures on returning the car as there app prescribe you to do.
Helpful (0)
Replies (3)0
Replies (3)
Avis's replyOfficial
07 Aug 2025, 08:43 Dear Willie,
Thank you for contacting Avis Budget.
Kindly provide us with the rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting Avis Budget.
Kindly provide us with the rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Best regards,
Avis's reply07 Aug 2025, 08:43
Official
Dear Willie,
Thank you for contacting Avis Budget.
Kindly provide us with the rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Thank you for contacting Avis Budget.
Kindly provide us with the rental reference number so we can be able to assist.
Best Regards,
The Avis Team
Best regards,
WJ
Willie J's updateReviewer Update
07 Aug 2025, 11:29Rental agreement number ***
WJ
Willie J's update07 Aug 2025, 11:29
Reviewer Update
Rental agreement number ***
Avis's replyOfficial
08 Aug 2025, 09:59Good day Willie,
Thank you for your response.
Kindly be advised that the branch did complete the investigation and provided the below findings:
"Please note that the vehicle was returned by the customer and inspected with them present at the time of return. At no point did we refuse to inspect the vehicle with the customer.However, during our post-return inspection - conducted within 24 hours as per our standard operating procedures - it was identified that the inspecting agent missed a scratch on the right rear bumper during the initial return inspection. The scratch was not noted during the pre-rental inspection or upon checkout.As part of our process, we immediately contacted the customer to inform them of the newly identified damage. The customer came to the branch, and we showed them the scratch in question. The customer disputed the damage and suggested it might have occurred in our yard after the vehicle was returned.To address the concern, we reviewed our CCTV footage and shared with the customer the video showing the movement of the vehicle after it was parked upon return. Despite this, the customer remained dissatisfied with the outcome."
Best Regards,
The Avis Team
Thank you for your response.
Kindly be advised that the branch did complete the investigation and provided the below findings:
"Please note that the vehicle was returned by the customer and inspected with them present at the time of return. At no point did we refuse to inspect the vehicle with the customer.However, during our post-return inspection - conducted within 24 hours as per our standard operating procedures - it was identified that the inspecting agent missed a scratch on the right rear bumper during the initial return inspection. The scratch was not noted during the pre-rental inspection or upon checkout.As part of our process, we immediately contacted the customer to inform them of the newly identified damage. The customer came to the branch, and we showed them the scratch in question. The customer disputed the damage and suggested it might have occurred in our yard after the vehicle was returned.To address the concern, we reviewed our CCTV footage and shared with the customer the video showing the movement of the vehicle after it was parked upon return. Despite this, the customer remained dissatisfied with the outcome."
Best Regards,
The Avis Team
Best regards,
Avis's reply08 Aug 2025, 09:59
Official
Good day Willie,
Thank you for your response.
Kindly be advised that the branch did complete the investigation and provided the below findings:
"Please note that the vehicle was returned by the customer and inspected with them present at the time of return. At no point did we refuse to inspect the vehicle with the customer.However, during our post-return inspection - conducted within 24 hours as per our standard operating procedures - it was identified that the inspecting agent missed a scratch on the right rear bumper during the initial return inspection. The scratch was not noted during the pre-rental inspection or upon checkout.As part of our process, we immediately contacted the customer to inform them of the newly identified damage. The customer came to the branch, and we showed them the scratch in question. The customer disputed the damage and suggested it might have occurred in our yard after the vehicle was returned.To address the concern, we reviewed our CCTV footage and shared with the customer the video showing the movement of the vehicle after it was parked upon return. Despite this, the customer remained dissatisfied with the outcome."
Best Regards,
The Avis Team
Thank you for your response.
Kindly be advised that the branch did complete the investigation and provided the below findings:
"Please note that the vehicle was returned by the customer and inspected with them present at the time of return. At no point did we refuse to inspect the vehicle with the customer.However, during our post-return inspection - conducted within 24 hours as per our standard operating procedures - it was identified that the inspecting agent missed a scratch on the right rear bumper during the initial return inspection. The scratch was not noted during the pre-rental inspection or upon checkout.As part of our process, we immediately contacted the customer to inform them of the newly identified damage. The customer came to the branch, and we showed them the scratch in question. The customer disputed the damage and suggested it might have occurred in our yard after the vehicle was returned.To address the concern, we reviewed our CCTV footage and shared with the customer the video showing the movement of the vehicle after it was parked upon return. Despite this, the customer remained dissatisfied with the outcome."
Best Regards,
The Avis Team
Best regards,