A Note of Gratitude — Avis Budget (Airport Branch)

Item: Avis
Rating: 5
Author: Kim R

I want to express my heartfelt thanks to Mr Justin ****ey, Area Manager at Avis Budget’s airport branch. After months of struggling to reconcile my account, Mr ****ey personally stepped in and took ownership. Over the past week he poured in hours—even continuing to work past midnight—and last night we finally located the missing payment. Mr ****ey's dedication, persistence, and exemplary work ethic turned a long-running frustration into relief.

When I mentioned I was traveling to the Midlands for the birth of my grandchild, Mr ****ey went above and beyond and arranged a brand-new vehicle to be delivered to my home by 9:00 a.m this morning. It truly felt like Christmas has came early.

I’m also deeply grateful to Sheppard and Miesies —my steadfast backup team. Their professionalism, reliability, and willingness to help, along with those small touches—a warm smile, the personal follow-up—remind me that it’s the little things that matter most. And I would be remiss, if I didn't mention Nonni, who struggled through the battle with me... and I could still hear the smile in her voice this morning, when she phoned to arrange the drop off.

Thank you, Mr Justin ****ey, Sheppard, and Miesies. The Avis Budget team is stellar, and I’m sincerely appreciative of your care and service.

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Replies (1)

Avis's replyOfficial

10 Nov 2025, 15:40

Dear Kim,

Thank you for your gracious and heartfelt message. We are truly humbled by your kind words and deeply appreciative of the recognition.

It was both a privilege and a responsibility to have Justin assist you in resolving the matter, and we are pleased that we were able to reach a successful outcome. Your patience and understanding throughout the process were greatly appreciated, and we are especially glad that we could bring you peace of mind during such a meaningful time for you and your family. Congratulations on the birth of your grandchild—what a joyous occasion!

We will ensure that your message is shared with Justin, Sheppard, Miesies, and Nonni, who will no doubt be encouraged by your appreciation. Their dedication and professionalism are a testament to the values we strive to uphold at Avis Budget.

Once again, thank you for taking the time to share your experience. We remain committed to delivering service excellence and are always here to support you.

Thank you.

Avis Team.

Avis's reply10 Nov 2025, 15:40

Official

Dear Kim,

Thank you for your gracious and heartfelt message. We are truly humbled by your kind words and deeply appreciative of the recognition.

Once again, thank you for taking the time to share your experience. We remain committed to delivering service excellence and are always here to support you.

Thank you.

Avis Team.