KN
Khayelihle N
1 reviews | Active since May 2015
16 Feb 2023, 14:24
A deposit refund not processed.
When I took a courtesy car on 01 November 2022 from Avis I made a deposit of R2000 and the car was returned on 30 November 2022, however, to date (16 February 2023) I have not received my deposit back and I have been chasing them through MiWay insurance. my efforts are in vain.
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
16 Feb 2023, 15:50Hi Khayelihle,
Thank you for writing to us.
Please provide your rental agreement number so we can assist with your inquiry.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can assist with your inquiry.
Avis Team
Best regards,
Avis's reply16 Feb 2023, 15:50
Official
Hi Khayelihle,
Thank you for writing to us.
Please provide your rental agreement number so we can assist with your inquiry.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can assist with your inquiry.
Avis Team
Best regards,
KN
Khayelihle N's updateReviewer Update
16 Feb 2023, 16:02C***
KN
Khayelihle N's update16 Feb 2023, 16:02
Reviewer Update
C***
Avis's replyOfficial
17 Feb 2023, 09:40Hi Khayelihle,
Please be advised that the above is not the rental agreement number. The rental agreement number has 9 digits or you can provide the reservation number.
Avis Team
Please be advised that the above is not the rental agreement number. The rental agreement number has 9 digits or you can provide the reservation number.
Avis Team
Best regards,
Avis's reply17 Feb 2023, 09:40
Official
Hi Khayelihle,
Please be advised that the above is not the rental agreement number. The rental agreement number has 9 digits or you can provide the reservation number.
Avis Team
Please be advised that the above is not the rental agreement number. The rental agreement number has 9 digits or you can provide the reservation number.
Avis Team
Best regards,
KN
Khayelihle N's updateReviewer Update
17 Feb 2023, 10:27E***
KN
Khayelihle N's update17 Feb 2023, 10:27
Reviewer Update
E***
KN
Khayelihle N's updateReviewer Update
17 Feb 2023, 10:28Reservation ***6ZA4
KN
Khayelihle N's update17 Feb 2023, 10:28
Reviewer Update
Reservation ***6ZA4
KN
Khayelihle N's updateReviewer Update
17 Feb 2023, 10:29Pls note that I took a courtesy car through MiWay insurance
KN
Khayelihle N's update17 Feb 2023, 10:29
Reviewer Update
Pls note that I took a courtesy car through MiWay insurance
Avis's replyOfficial
17 Feb 2023, 12:22Hi Khayelihle,
Thank you for the details.
Please be advised that the deposit of R2000.*** was reserved as a pending transaction/authorisation. This amount was not debited but held as a pre-authorisation. The amount is automatically released by your bank once the rental car is returned.
We sent the request to the bank and it was confirmed that there is no pending amount for Avis in your account, If the amount was still on hold, it would reflect on your account as a pending transaction.
Avis Team
Thank you for the details.
Please be advised that the deposit of R2000.*** was reserved as a pending transaction/authorisation. This amount was not debited but held as a pre-authorisation. The amount is automatically released by your bank once the rental car is returned.
We sent the request to the bank and it was confirmed that there is no pending amount for Avis in your account, If the amount was still on hold, it would reflect on your account as a pending transaction.
Avis Team
Best regards,
Avis's reply17 Feb 2023, 12:22
Official
Hi Khayelihle,
Thank you for the details.
Please be advised that the deposit of R2000.*** was reserved as a pending transaction/authorisation. This amount was not debited but held as a pre-authorisation. The amount is automatically released by your bank once the rental car is returned.
We sent the request to the bank and it was confirmed that there is no pending amount for Avis in your account, If the amount was still on hold, it would reflect on your account as a pending transaction.
Avis Team
Thank you for the details.
Please be advised that the deposit of R2000.*** was reserved as a pending transaction/authorisation. This amount was not debited but held as a pre-authorisation. The amount is automatically released by your bank once the rental car is returned.
We sent the request to the bank and it was confirmed that there is no pending amount for Avis in your account, If the amount was still on hold, it would reflect on your account as a pending transaction.
Avis Team
Best regards,