A cheating and dishonest company

We rented a car by Avis/Payless from March 27 till April 12, 2024. After 10 hrs flight we arrived at the Avis Counter where we were told by a very rude, arrogant woman that our insurance does not cover all risks. The insurance coverage which was proposed by Avis when booking the car. You sign for the insurance we suggest or no car, no discussion. We had no choice; we need the car. What a deceptive and ******ionate behavior from a person we would not like to have any contact privately. What a vocabulary, what a disrespectful behavior. We had a hard time to stay polite. What an immoral business practice, do they really need it? Apparently yes. Well, we don't and therefore, never ever Avis again.