A bunch of lying ****s

If I could give 0 stars I would. Had a Renault Kwid for 5 days over December from their PE Airport Branch. Firstly, when I picked up the car, no one assisted me in inspecting the car as it was a Sunday and they were "understaffed". On return of the car, after I had handed in the keys, a man ran after me saying he found a scratch below the headlight. He said it should be fine and after being assured it would be taken care of, he advised me to enquire after I got home.

What happened since that day has been nothing short of abysmal. Avis has taken, at will, thousands of Rands out of my account, and have been sent no communication from them as to why. Then after a few weeks, another amount in the thousands was taken off. Angrily, I finally got through to their customer care line, who I insisted send me the invoice from the repair company. I see on the invoice, they replaced the bumper, and the headlamp and a whole bunch of other things, which I was shocked, as this had nothing to do with the initial damage.

Customer Care then decided to put the phone down whenever I called, and decided to stop answering any emails of mine when I requested the damage report. This company is a bunch of ****s who bully people into paying and don't respond when people stand up. NEVER AGAIN AVIS.