40 Days NO DEPOSIT PAID!

Avis Rental Agreement No: ***

I rented a car with Avis on the 16-18th October 2024 I returned the vehicle with everything in check including petrol. I had paid a deposit of R5311.60 and after i returned the vehicle there was no communication nothing from them regarding my deposit. I waited 30 days because they do say that some banks can take up to 30 days to process the refund. I called customer care after 30days of waiting and i spoke to Abraham who said he spoke to refunds department and they will process my refund within 72hours i waited nothing happened and i then called again and spoke to Nomazulu Piet who said she escalated the issue because whoever Abraham spoke to was dishonest to him and said it was actioned when it was not and Noma now told me to wait another 72hours which i waited and nothing. I the. spoke to Mpho Hlongwane who gave me Authorisation code that i should use to rather ask my bank to fast track the release, my banker told me Avis knows the rules they supposed to send a letter to them asking them to release the refund not me as a client. Because i was tired of being tossed from pillar to post I then went to Avis King Shaka Airport where i hired the car and spoke to a manager who told me he spoke to the bank i must wait 24hours it will reflect. This was after 3hours of waiting for him on 100 phone calls with regional managers, banks etc Needless to say i have not received my money even after all this gimmick. Is this some form of joke or what?? How pathetic!!! Today is 27th November 40 days later still my money is not paid. I have seen far too many reviews about the same thing on Helo Peter of them not paying deposits, are they perhaps running a pyramid scheme and taking peoples deposits because they know they such a big business that has so many channels to get to! I’m sickened to say the least really i am!

After waiting for 4 hours at Avis branch King Shaka Airport insisting that i will not leave without my deposit. The query was finally resolved by the branch Supervisor Sizwe. I really appreciate his help, i left with my deposit reflecting on my bank. But one thing for sure, Avis has lost me as a customer, never again!! I will warn my friends and family to never ever use them! It’s a disgrace what they doing. One of the stuff confirmed to me that they have a problem with their new system hence the backlog on refunds but why do they not communicate that with clients? Than making us fools?