AC
Amanda C
1 reviews | Active since Jul 2022
20 Jul 2022, 19:20
4 weeks Overdue Unreleased Deposit
I rented a car with Avis on the 25th of June and the car was returned with no damages. I received the invoice and they deducted their charges reasonably so, but now, a whole month later I am having issues getting my deposit money released, regardless of having spoken to customer service agent who promised to help with the matter, my money hasn't been released still. I don't understand why there seems to be so much disruption with people's deposits getting returned when it comes to Avis, and it's not just a small amount one could possibly overlook easily, not in this economy state. Awfully disappointed!
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Replies (3)0
Replies (3)
Avis's replyOfficial
21 Jul 2022, 09:35Hi Amanda,
Thank you for contacting us.
Our team sent the authorisation request to the bank so they could confirm if the deposit is still on hold. We have not received feedback so we have followed up with the bank.
Avis Team
Thank you for contacting us.
Our team sent the authorisation request to the bank so they could confirm if the deposit is still on hold. We have not received feedback so we have followed up with the bank.
Avis Team
Best regards,
Avis's reply21 Jul 2022, 09:35
Official
Hi Amanda,
Thank you for contacting us.
Our team sent the authorisation request to the bank so they could confirm if the deposit is still on hold. We have not received feedback so we have followed up with the bank.
Avis Team
Thank you for contacting us.
Our team sent the authorisation request to the bank so they could confirm if the deposit is still on hold. We have not received feedback so we have followed up with the bank.
Avis Team
Best regards,
AC
Amanda C's updateReviewer Update
25 Jul 2022, 17:43I've just called the bank and they have confirmed to me that the money is still on hold. They need a confirmation letter from you guys to release it, and they haven't received anything still from Avis. Now, to save you the trouble, rather send the letter to me please and I'll send it to my bank because from what I get, that's the only think standing between me getting my money back.
AC
Amanda C's update25 Jul 2022, 17:43
Reviewer Update
I've just called the bank and they have confirmed to me that the money is still on hold. They need a confirmation letter from you guys to release it, and they haven't received anything still from Avis. Now, to save you the trouble, rather send the letter to me please and I'll send it to my bank because from what I get, that's the only think standing between me getting my money back.
Avis's replyOfficial
26 Jul 2022, 09:23Hi Amanda,
We contacted your bank directly and they cannot release the authorisation of R10 000 via the letter we sent them. The bank advised that they will contact you. The reference number is ***.
Avis Team
We contacted your bank directly and they cannot release the authorisation of R10 000 via the letter we sent them. The bank advised that they will contact you. The reference number is ***.
Avis Team
Best regards,
Avis's reply26 Jul 2022, 09:23
Official
Hi Amanda,
We contacted your bank directly and they cannot release the authorisation of R10 000 via the letter we sent them. The bank advised that they will contact you. The reference number is ***.
Avis Team
We contacted your bank directly and they cannot release the authorisation of R10 000 via the letter we sent them. The bank advised that they will contact you. The reference number is ***.
Avis Team
Best regards,