1 reviews | Active since Sept 2023
2 Months and no deposit.
I am utterly disappointed with my experience with Avis. It has been an absolute nightmare dealing with them, and I would strongly advise anyone to steer clear of this company. I rented a car from them two months ago, and I still haven't received my deposit refund despite numerous attempts to resolve the issue.
From the moment I returned the rental vehicle, I expected a prompt refund of my deposit, as is the standard practice with any reputable car rental company. Unfortunately, this has not been the case. I have made five separate phone calls to their customer service department, each time met with promises of a speedy refund. They assured me that the refund was "in process" and that I would receive it within 3 to 5 days, but it's been over six weeks, and I'm still empty-handed.
The lack of transparency and accountability on the part of Avis is astounding. It's clear that they have no intention of returning my deposit, despite my repeated attempts to resolve this matter. Their customer service representatives have proven to be nothing more than empty vessels, offering apologies and reassurances without any concrete action.
This entire ordeal has caused me not only financial stress but also a significant amount of frustration and inconvenience. I trusted Avis with my hard-earned money, and they have let me down in the worst possible way. This kind of business practice is not only ********* but also deeply unprofessional.
I strongly advise anyone considering renting a car from Avis to think twice and explore alternative options. This company's failure to refund my deposit and their complete lack of accountability is inexcusable. It's a shame that I have to resort to writing this negative review, but I feel compelled to warn others about my terrible experience with Avis. They have failed to uphold their end of the agreement, and I have no choice but to revert to legal action.
Thank you for bringing this to our attention, we do see that the refund was processed on the 10th to be paid, there could be a delay on our side, we are investigating and will advise with the feedback.
Avis team
Thank you for bringing this to our attention, we do see that the refund was processed on the 10th to be paid, there could be a delay on our side, we are investigating and will advise with the feedback.
Avis team
Thank you for your patience, we have checked and can confirm that the delay on our side was confirming your banking details as our finance department kept rejecting the ones provided, once we received the bank verification we were then able to process the payment, and we have forwarded you the proof of payment and the refund should have reflected in your account by now.
We do apologize for the inconvenience this has caused to you.
Avis Team.
Thank you for your patience, we have checked and can confirm that the delay on our side was confirming your banking details as our finance department kept rejecting the ones provided, once we received the bank verification we were then able to process the payment, and we have forwarded you the proof of payment and the refund should have reflected in your account by now.
We do apologize for the inconvenience this has caused to you.
Avis Team.
