18 Days, no joy

To date, it has taken 5 calls and 18 days to try to sort out incorrect billing, still no luck.

I don't know what to do next, even tried to email Joe Ferraro of Avis directly, with recordings of all my interactions with Avis.

My email to them: Hi.

I have been phoning regarding an incorrect invoice since 21 April 2022.

I will attach recordings of all these interactions with Avis (yes I keep my own recordings, why? - because this is not my first time dealing with Avis when there is a query).

On 7 April 2022 (10:31 AM) I called the call center, to update rental times, since my flight was delayed. I stated that I would pick the vehicle up in Cape Town at 23:00 on 7 April 2022, instead of 10:30 the same day. The rental time effectively became 4 days, instead of the original 5. I was told I would not be refunded for the 1 day shorter rental (an amount of +- R390). I was OK with that.

Upon returning, my flight was changed again. I again informed Avis via the call center on 12 April 2022 (12:42 PM), and the rental effectively became 5 days again. The original quote from Avis for a 5 day rental came to R1995.02 (which I paid in full on 28 March 2022 already). An extra amount of R1730.01 was deducted from my account after the rental, leading me to believe I was charged that amount for 1 day's rental, where the original quote for 5 days was R1995.02??

Alain van Reenen is claiming the following: "Please be advised that the vehicle was kept for an additional day and it does stipulate on the rental agreement that additional charges may apply if the vehicle is returned late or not at the agreed location. With regret the charges shall remain."

All I stand to do now, is spread this message as far and wide as I possibly can, social media being the obvious choice. This action is needed to show you how frustrating it can be dealing with the call center, for more than 18 days now...

I will also continue to call the call center, until this is sorted out (rental number: E***)

Thank you.