BM
Beluse M
1 reviews | Active since Oct 2009
14 Dec 2024, 09:05
15 days deposit delay
Good day,
Can you please assist, Avis has not refunded my deposit, i spoke to the and was told Avis has not reversed the transaction of R2343 for my carhire of the 29th November 2024.Please see attched the rental invoice.Can ask that you reverse the transaction, its really unacceptable to wait this long for my deposit. I am wondering if you going to do the sane for my durban carhire. Please sort this out My reservation no is ***7ZA1 and rental agreement E***.
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Avis's replyOfficial
17 Dec 2024, 13:24Hi Beluse,
Thank you for contacting us,
Please be advised that the holding deposit gets released automatically by your bank once you have returned the vehicle, we have sent communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we will send a manual request to have the amount released and made available for you to use.
Thank you.
Avis Team
Thank you for contacting us,
Please be advised that the holding deposit gets released automatically by your bank once you have returned the vehicle, we have sent communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we will send a manual request to have the amount released and made available for you to use.
Thank you.
Avis Team
Best regards,
Avis's reply17 Dec 2024, 13:24
Official
Hi Beluse,
Thank you for contacting us,
Please be advised that the holding deposit gets released automatically by your bank once you have returned the vehicle, we have sent communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we will send a manual request to have the amount released and made available for you to use.
Thank you.
Avis Team
Thank you for contacting us,
Please be advised that the holding deposit gets released automatically by your bank once you have returned the vehicle, we have sent communication to the bank to confirm if the amount was released or still on hold, should your bank confirm that the amount is still on hold, we will send a manual request to have the amount released and made available for you to use.
Thank you.
Avis Team
Best regards,