0% Satisfaction for AVIS/BUDGET rent a car, South Africa

0% Satisfaction for AVIS/BUDGET rent a car, South Africa

I am unhappy and disappointed with Avis/Budget rent a car, South Africa. I paid an R400 deposit on booking a car for 2 weeks. On picking up the car from Lanseria Airport with Full comprehensive insurance included and a FULL to FULL tank agreement: I drove to Kimberley approx 520 km and filled up the tank with 52 liters. The next 4 tank fills for approximately the same kilometers took +- 30 liters each time. Conclusion: SHORT 20 liters from initial "FULL" tank.

I returned the car in Capetown airport and reported the shortage of 20 lt but I was told I must notify customer services.

I have made umpteen calls from the UK. Always on hold. I have sent umteen Emails with documented cash slips as proof.

NO REPLY except for automated responses.

6 days after handing in the car, with FULL comprehensive insurance paid for, I see nearly R4,000 more was deducted from my credit card. NO reason provided. 3 weeks later no Statement or reply yet.

Shocking disregard of client treatment. I am still waiting for an agent or client care agent to contact me. Pickup at Lanseria Airport 18th Dec 2019 - drop off Capetown International airport 2nd Jan 2020 - you can look up your own records.