Unhelpful in resolving *****

I contacted AVIOS to find out how many points I have accumulated and was asked to confirm my residential address. When I gave them my address I was informed that it doesn't correspond with what is on their system and I would have to speak to someone at an ABSA branch, as the account was opened from there.<br> I went to ABSA and the consultant showed me that the system has my correct address, but while reading the info on the screen I noticed that my occupation and employer's details are incorrect and according to the system my next of kin is my sister, Steph. I DONT HAVE A SISTER!!!<br> The very helpful agent at ABSA (Claremont branch), Manie, contacted AVIOS and even he had no success as the agent he spoke to said that the only way to resolve the matter is by giving the address which they have on their system. HOW CAN I GIVE AN ADDRESS THAT I NEVER SUPP**** IN THE FIRST PLACE???<br> This is very frustrating and if it wasn't for Manie at ABSA, I would have started screaming in the bank.<br> I would like my correct details loaded onto the system and to be able to find out how many points I have at any given time.