Pathetic Service from Avios South Africa and Avis South Africa

<p>Hi There</p> <p> </p> <p>Both Avios and Avis are at fault for not delivering on a service they are advertising.</p> <p> </p> <p>In April 2016, I hired a vehicle with Avis through the Avios website which guaranteed that I will earn Avios Points once I've used the car hire service. I collected the car on 21 April 2016 and reutrned the vehicle on 24 April 2016. As with all rewards programmes, I'm aware that the "rewards" dont reflect immediately, and I was told that they would reflect in 30 days after the drop off date. Since then my points (of which I'm told is 702 Points) are still not in my Avios Account and is compromising my ability to book a holiday.</p> <p> </p> <p>Between Avis and Avios someone is lying to me on the delivery of the points. Below are all the dates that I've been given: </p> <p> </p> <p>First I heard it takes 28 to 30 days. (Past Long ago)<br />Then I heard 8 weeks. ( 20 June 2016)</p> <p>Then I heard 3 months!!!! (31 July 2016)</p> <p>And the final straw was 1 August 2016</p> <p> </p> <p>They are always pushing the boundary to cover themselves which is nonsense.</p> <p> </p> <p>With all these dates and the Tooing and Froing, I've been the one following up with both companies and not getting proactive feedback from either of the companies.</p> <p> </p> <p>They are busy pointing fingers at each other and not resolving a service they advertise.</p> <p> </p> <p>The last Customer Care Supervisor I spoke to was from Avis, who has done a good job of keeping me abreast however, he has been let down as i still dont have the points</p> <p> </p> <p>What on earth is taking so long Avios? This is terrble service.</p> <p> </p> <p>I've been an Avios member for at least 2.5 years and this is the worst experience .</p> <p> </p> <p>What is frustrating is that an expectation has been set with me as a customer and am unable to benefit. I followed all the correct processes and have done everything right. Its 4 months later and still no points. Pathetic</p> <p> </p> <p>Both Avios and Avis are selling a service that they are unable to deliver on, which is extremely frustating and pathetic </p> <p><br />Regards</p> <p>Ntuthuko Dlame</p> <p> ********** </p>