Pathetic service

<p>i have been trying tirelessly to activate the avios card that i got from BP, 2 weeks ago and your system gives me errors. I phoned the number at the back of the card which is now being changed, i eventually get hold of someone who insists that i have an account already that i opened in april this year allegedly. this is very scary as i only got this card two weeks ago and already am a member without me being registered???what is so scary is that, i had to provide my id number to be verified? Can this be sorted out as soon as possible. Can my account then be deactivated</p>