DB
Douglas B

1 reviews | Active since Jul 2009

15 May 2015, 13:51

Card not being delivered

On the 24 of March I was contacted by ABSA to open an Platinum Credit Card, I was subsequently approved and was told my card would be delivered to the nearest branch and I should await an sms to confirm delivery and then take the relevant documentation to the Branch.<br> <br> Last week I called the ABSA Credit Card Call Centre and they had informed me that the Card Is no longer an Platinum card but an AVIOS card and that a courier would be delivering the card.<br> <br> I phoned Avios on the 7th Of May, to query the delivery. The Consultant told me that the courier did call me but when she revealed the number the courier used it was the incorrect one. I supp**** her with the correct number and also gave an alternative.<br> <br> I am still awaiting a call from the Couriers. I have been phoning the call centre everyday and still no card has been Delivered..<br> <br> CAN YOU PLEASE ASSIST

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Replies (1)
Avios Travel Rewards Programme South Africa
Avios Travel Rewards Programme South Africa's reply15 May 2015, 15:43
Official
Hello djaboraine,

Thanks for your email.

I'm sorry to learn that you've not received your card.You'll need to contact ABSA for them to assist you further with your card. Avios have no access to the systems used to track you order I'm afraid.

Kind regards

The Avios Team