Avios causing much frustration

I have had my absa avios card for more than 2 years now, never receiving any updates on points I've accumulated. When I had to phone to enquire, it was told that I only have 384 points which is inaccurate, I spend more than R80000 on my credit card so that alone should be at least 8000 points. plus at least 4500 points in the first 3 months. Clearly the credit card that absa issued is not accumulating points. My points are missing and I want them back. The whole point of this credit card is to get rewarded when spending, and I have seen no rewards yet. I have contacted avios several times, they just refer me back to absa for investigation, when I phone absa card they refer me to another number and im frankly sick and tired being passed onto different departments in Absa. I want this investigated and the points due to me allocated.<br> <br> Avios/Absa do not respond and do not deliver on their promises. Their credit card do not accumulate points and when you try and investigate they pass the back and frustratingly refer you to another department within absa/avios. I have been struggling for 2 weeks to get the points spent on my credit card to be allocated to me.<br> Incompetence.