Constant let down

Zero stars are not allowed, but their service sucks. Lack of communication and constant let downs. I run a business and pay them on time. However, they constantly let me down and don’t bother to collect on time. I cannot stand incompetence and it is rife with this company. The workers say I must complain because their truck always breaks down. But all I want is my regular service of waste collection. Use another truck, make a plan. Don’t bother using them.