Averda SA East London - Lack of service delivery

For the past few weeks, we have been struggling to get feedback and service delivery from Averda - East London. The Ops manager promises to empty overflowing skips, yet never sees it through. Apparent blame for recent events is due to shortage of vehicles and their parts, however this has never been communicated through to customers so they can make alternate arrangements. There is no customer service delivery. My calls to the ops manager's cellphone are ignored, calling the number on google i get placed on hold when asking to speak to the manager, and whist on hold i get an sms from the ops manager saying he is in a meeting - co-incidental? I think not.

East London is small folks, service delivery needs to be efficient especially when its a paying service!!!