Terrible Service

I truly cannot believe the treatment I have received from your staff, after reporting to you I am being debited for one of your customers in Big Bay, since February. This is considered *****elent activity and I cannot believe that I have to take it this far to be refunded the R725 (that I have sent proof of) worth of banking fees, opening a case with SAPS, to get copies of the documents that have MY banking details on it. I have followed all protocol and sent through all of the requested documents, but alas, your accounts nor your information officer can assist me. Absolutely beyond disgusted!!!!