False advertising & terrible service

I was booked into Avela Lodge from 25 to 27 Dec 2021. I would not recommend Avela lodge to anyone due to the following reasons

1.False advertising what you see online is not what you get, please see attached pictures

2. The lodge is extremely unprofessional, staff don't wear name tags, no paper work or pre inspection is done upon check in hence its very easy for lodge to accuse you of breaking items.

3. Incorrect buffet start times were provided resulting in my family and i having to wait an hour. Staff was not organised as they were atill setting up tables whilst customers had already arrived, it took over 20min to get food refilled at food station, guests had to take dirty dishes to food station and wait for clean dishes for some time. Mind you it was not full to capacity staff members would be chilling under a tree taking a break

4. My accommodation was occupied upon check in therefore we had to wait for Villa to be cleaned. Upon moving into villa eventually it was not cleaned thoroughly, when I queries I was told I rushed the cleaning there I cannot complain it was dirty, whilst it was the lodge at fault for occupying my accommodation.

5. It was a hot summer day when we checked on 25 Dec we saw many rooms getting fans as lodge has no air-conditioning but we had to wait till the evening to get a fan

6. Woke up to no water on 26 Dec, lodge failed to communicate what the issue was with water and the solution until we went to enquire even after that no one kept us in the loop we had to make our own arrangements, lodge only provided bucket water for toilets after we begged them too

7. The hygiene is terrible, staff would clean the Villa without emptying the ******* bin, we ended up having to do that ourselves