Poor service delivery

Hi Peter, I bought a BMW 330Ci 2002 model from Be Forward. When I purchase the vehicle the car was in good condition, on the 18th December 2015 I got my car from a different clearing agent of their choice in Gaborone Botswana. The right head light of the car was broken and they never report it to me.<br> <br> I then send a complain to AVECS to lay a complain for the damages on the 19th November 2015. They then responded to me that I must send them the pictures of the broken light and did that. They then asked me to get three different quotes, I then send them the quotes they requested.<br> <br> Then they send me an email saying they've send the light to Gaborone, and went to guy they said he is having the light with him, when I got there the head light wasn't the one that I showed them. I then send their head office in Japan about bad service I received from agent Durban, and happened till today. I asked them about purpose of insurance I paid on the vehicle as well.<br> <br> Please see below the details of the vehicle I bought from them:<br> <br> Reference: 15/39045<br> Make: BMW<br> Model: 3 Series<br> Color: Black<br> Year Model: 2002<br> Supplier ***<br> <br> Please assist in this regard as the is getting to the end.