PP
Paquot P

1 reviews | Active since Sept 2021

06 Oct 2023, 08:46

Never use Avatrade, you'll regret it.

Whatever you do, don't use this trading platform! I've recently opened an account with Avatrade. After going through the process of verifying my account, I wanted to deposit funds, only to discover that my bank doesn't support transfers to Avatrade (which should have been my forst red flag). I spoke to a customer support agent who said that I have to open and fund an "Ozow" account in order to work around the bank issue. This took another 4 days to get verified. I went about trying to deposit my Avatrade account using my newly created and funded Ozow account, only to find that they still requested I choose which bank I use, of which my bank was not an option. A total waist of time and money, seeing as these transactions are charged. I just finished speaking to two other customers support agents, the first of who was extremely rude and dropped the chat. The second was a bit less rude and after a lot of back and forth, explaining that Ozow doesn't work they suggested I open an "Neteller" account this time to work around the bank issue. This is obviously going to cost more time and money as I again have to do verifications and transfers. Worst part is that this too might be for nothing, but I won't know untill I go through the hassle of creating an account. And to add to the frustration, their app keeps crashing every few seconds. Worst experience with a trading platform I've ever had.

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Replies (1)
AvaTrade
AvaTrade's reply14 Aug 2025, 11:10
Official
We believe we have identified your registration based on the username provided. Upon reviewing your account, we regret to hear about your experience with the deposit process. We are pleased to see that you have since managed to make a successful deposit.If the matter is still relevant, we kindly ask you to contact our client support team with the details and let us know how we can assist you further.
The AvaTrade Team.