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mandisa M
1 reviews | Active since Feb 2019
20 Aug 2020, 07:18
I want my Withdrawal!!!
I have never a such dishonest broker like this one. I made a withdrawal via credit card as they insisted I make it via credit card, the next thing I see a withdrawal via praxis pay, which by the way I am not a member of. I want my money whether your license gets revoked tomorrow or not. It is been 4 days I want my money in my money, I'm also reporting this to FSCA ombudsmen, you will know how it.hurts when your license gets revoked!!! You idiots!!
Helpful (0)
Replies (11)0
Replies (11)
AvaTrade's replyOfficial
20 Aug 2020, 08:53Dear Mandisa,
We will of course look into this and understand how to resolve this, I assure you.
May I have your customer service reference number please?
This will enable me to look into this for you.
I look forward to hearing from you.
Warm regards,
Michael
Community Manager at AvaTrade
We will of course look into this and understand how to resolve this, I assure you.
May I have your customer service reference number please?
This will enable me to look into this for you.
I look forward to hearing from you.
Warm regards,
Michael
Community Manager at AvaTrade
AvaTrade's reply20 Aug 2020, 08:53
Official
Dear Mandisa,
We will of course look into this and understand how to resolve this, I assure you.
May I have your customer service reference number please?
This will enable me to look into this for you.
I look forward to hearing from you.
Warm regards,
Michael
Community Manager at AvaTrade
We will of course look into this and understand how to resolve this, I assure you.
May I have your customer service reference number please?
This will enable me to look into this for you.
I look forward to hearing from you.
Warm regards,
Michael
Community Manager at AvaTrade
mM
mandisa M's updateReviewer Update
20 Aug 2020, 09:04Hi I have two references 1st one is the one for the deposit second is there one for withdrawal!! Deposit *** and for withdrawal number two, *** check those!! My email is there
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mandisa M's update20 Aug 2020, 09:04
Reviewer Update
Hi I have two references 1st one is the one for the deposit second is there one for withdrawal!! Deposit *** and for withdrawal number two, *** check those!! My email is there
AvaTrade's replyOfficial
20 Aug 2020, 09:29Thank you kindly - I have just asked our Customer Service Team to look into this right away for you - please rest assured they will assist with this.
They will be updating me alongside yourself too, and we will get to the bottom of this.
Warm regards,
Michael
Community Manager at AvaTrade
They will be updating me alongside yourself too, and we will get to the bottom of this.
Warm regards,
Michael
Community Manager at AvaTrade
AvaTrade's reply20 Aug 2020, 09:29
Official
Thank you kindly - I have just asked our Customer Service Team to look into this right away for you - please rest assured they will assist with this.
They will be updating me alongside yourself too, and we will get to the bottom of this.
Warm regards,
Michael
Community Manager at AvaTrade
They will be updating me alongside yourself too, and we will get to the bottom of this.
Warm regards,
Michael
Community Manager at AvaTrade
AvaTrade's replyOfficial
20 Aug 2020, 09:51Dear Mandisa,
Our team is responding with ticket 472041, and please rest assured they will see this through to completion for you.
Warm regards,
Michael
Community Manager at AvaTrade
Our team is responding with ticket 472041, and please rest assured they will see this through to completion for you.
Warm regards,
Michael
Community Manager at AvaTrade
AvaTrade's reply20 Aug 2020, 09:51
Official
Dear Mandisa,
Our team is responding with ticket 472041, and please rest assured they will see this through to completion for you.
Warm regards,
Michael
Community Manager at AvaTrade
Our team is responding with ticket 472041, and please rest assured they will see this through to completion for you.
Warm regards,
Michael
Community Manager at AvaTrade
mM
mandisa M's updateReviewer Update
20 Aug 2020, 09:55Hold on just a minute that ticket isn't even an issue, I.just responded to your useless email news, you keep sending instead of responding to the important withdrawal request i
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mandisa M's update20 Aug 2020, 09:55
Reviewer Update
Hold on just a minute that ticket isn't even an issue, I.just responded to your useless email news, you keep sending instead of responding to the important withdrawal request i
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mandisa M's updateReviewer Update
20 Aug 2020, 09:56Made, rectify the ticket/references I have. Given you and stop giving me excuses!!
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mandisa M's update20 Aug 2020, 09:56
Reviewer Update
Made, rectify the ticket/references I have. Given you and stop giving me excuses!!
AvaTrade's replyOfficial
20 Aug 2020, 10:16Dear Mandisa, As Customer Service advises, please kindly inform us if the funds reach you by Friday - in the rare case they do not, we will arrange an ARN code for you to be able to check with the card provider. I assure you the team will follow this through with you.
Warm regards,
Michael
Warm regards,
Michael
AvaTrade's reply20 Aug 2020, 10:16
Official
Dear Mandisa, As Customer Service advises, please kindly inform us if the funds reach you by Friday - in the rare case they do not, we will arrange an ARN code for you to be able to check with the card provider. I assure you the team will follow this through with you.
Warm regards,
Michael
Warm regards,
Michael
mM
mandisa M's updateReviewer Update
20 Aug 2020, 10:23Friday is the absolute last day. Believe me, I will take it up to any other measures if this is not solved
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mandisa M's update20 Aug 2020, 10:23
Reviewer Update
Friday is the absolute last day. Believe me, I will take it up to any other measures if this is not solved
AvaTrade's replyOfficial
20 Aug 2020, 11:00Dear Mandisa,
Please keep us informed, and we will oversee the process I assure you. Thank you for your co-operation.
Warm regards,
Michael
Please keep us informed, and we will oversee the process I assure you. Thank you for your co-operation.
Warm regards,
Michael
AvaTrade's reply20 Aug 2020, 11:00
Official
Dear Mandisa,
Please keep us informed, and we will oversee the process I assure you. Thank you for your co-operation.
Warm regards,
Michael
Please keep us informed, and we will oversee the process I assure you. Thank you for your co-operation.
Warm regards,
Michael
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mandisa M's updateReviewer Update
21 Aug 2020, 05:45Money received thank you
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mandisa M's update21 Aug 2020, 05:45
Reviewer Update
Money received thank you
AvaTrade's replyOfficial
21 Aug 2020, 08:55Dear Mandisa,
I am very happy to hear this, and should you require any further assistance, please do reach out to us.
We wish you a wonderful weekend and thank you for choosing AvaTrade.
Michael
Community Manager at AvaTrade
I am very happy to hear this, and should you require any further assistance, please do reach out to us.
We wish you a wonderful weekend and thank you for choosing AvaTrade.
Michael
Community Manager at AvaTrade
AvaTrade's reply21 Aug 2020, 08:55
Official
Dear Mandisa,
I am very happy to hear this, and should you require any further assistance, please do reach out to us.
We wish you a wonderful weekend and thank you for choosing AvaTrade.
Michael
Community Manager at AvaTrade
I am very happy to hear this, and should you require any further assistance, please do reach out to us.
We wish you a wonderful weekend and thank you for choosing AvaTrade.
Michael
Community Manager at AvaTrade