TN
Thembi N

1 reviews | Active since Mar 2021

16 Dec 2022, 08:55

False advertising and problem with withdrawal

I deposited with them last year. I deposited because of the adverts from smartalgotrade that I get to trade with their robot if I open the account there. I received the deposit and I was told that I can't use a bot because I paid minimum $100. I wanted to withdraw and I was told about the deposit bonus and I traded and lost and requested my money and I was told I can withdraw about 600+zar. I requested the withdrawal and I was told about leverage. The last thing I was told that I can only withdraw the same way I deposited which my bank is not in the options which I used to deposit. Now smartagotrade sent me messages that if I am from SA and I deposit$100 I will trade with a bot. Now after depositing I am told I can't because my account is old. All I want is my money smartalgotrade and avartade is my money.

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Replies (1)
AvaTrade
AvaTrade's reply16 Dec 2022, 11:53
Official
 We sincerely wish to check if you are registered with AvaTrade; we were unable to locate a registration and kindly ask you to contact us via Live Chat from our website or via ***, to provide more information; to assist and respond accordingly. It is imperative we locate an account you may hold with us. Thank you.