Avatrade - ****/LIES

Avatrade is the most despicable company I have ever dealt with. They have no morals and lie constantly. Please see below copy of the transcript from their Customer Service. Do not get sucked into this ****.

Live Agent How can we help you? Marc Hi, I was on this live chat yesterday and I instructed the last person to cancel my deposit as I would prefer to trade on my Local Johannesburg Stock Exchange as I know the Markets a lot better than the foreign. I was told that the deposit would be cancelled and it should reflect yesterday. I am now concerned that I am still unable to withdraw my funds or cancel the deposit by myself as it says my documents need to be validated. Chat started Bruno T. joined the chat Bruno T. Hello, thank you for contacting Customer Service. Marc But I didn't need them to validate my docs for me to deposit money. I want to cancel the deposit Bruno T. May I have your account number so I can check this for you? Marc Yes, ***1 Bruno T. Let me review your account. Please hold for couple of moments. Marc Thank you Bruno T. We will provide your cancel deposit ina few minutes Marc Bruno T. wait up to 10 15 minutes and you can check that your deposit will be cancel Is there anything else I can do for you? Marc Please stay on the line until the process is complete Otherwise the next person will tell me the same thing, just like you told me the same thing the person yesterday told me I feel like this is a **** Bruno T. No problem I'm here Marc Thank you sir $100 = ZAR1400 Bruno T. yes Marc For us South Africans, that is not a small amount of money so i am concerned So the instruction has been sent to cancel the deposit? Or how does it work? What is the process that is happening now? Bruno T. just a second sir done Your deposit was cancelled Is there anything else I can do for you? Marc Please hold on while i verify the cancellation The deposit has not been cancelled Please can you tell me the process i need to take to escalate this issue The funds are now removed out of my Avatrade Account and out of my bank account There are no pending receipt of funds Hello? Are you there? Hello? Are you there? Hello? The deposit has not been cancelled Please can you tell me the process i need to take to escalate this issue The funds are now removed out of my Avatrade Account and out of my bank account There are no pending receipt of funds HELLO?!? Now you don't answer me Bruno T. The deposit was cancelled sit sir for our side Marc I am on the telephone with the bank now Bruno T. Is there anything else I can do for you? are you still here? Marc Hello The bank has confirmed that the payment has not been cancelled Bruno T. Sir we cancelled your deposit now Marc I have just got off the phone with the bank Bruno T. The funds was sended to the bank its not automaticly Marc They were not My bank has confirmed that they were not Now please can you tell me the process to escalte this issue Bruno T. sir Marc I have now been sent dispute forms and told to contact my attorney Bruno T. You not deposited by wire transfer you deposit by credit card Marc This is what the bank told me Bruno T. first you need to check with your credit card operator and second Marc Yes, deposit by credit card so if it gets cancelled the bank will now about it Bruno T. have one time frame up to 5 bussines days please wait the time frame Marc I HAVE TALKED TO MY BANK THIS MORNING Bruno T. Sir its not bank your credit card operator and you need to wait the time frame Marc THEY SAID THAT THE PAYMENT HAS NOT BEEN CANCELLED| I cannot believe I have to fight to get my moneyt Bruno T. Is there anything else I can do for you? Sir I will repeat Marc Tell me how to escalate this issue I WILL REPEAT Bruno T. you need to check with your credit card operator Marc I want to talk to a manager Bruno T. no your bank Marc How do I talk to a manager? Bruno T. You don't need to fight your deposit was cancelled you will received in your credit card the time frame is up to 5 bussines days you nees to wait Marc I have made multiple payments and have cancelled a few of them and I have never had this happen to me I would like to talk to a manager or escalate this issue Bruno T. Its not possible to escalate the issue because don't have issue your deposit was cancelled Marc I do have an issue I HAVE AN ISSUE I would like to talk to a manager or escalate this issue. How do we make that happen? Bruno T. your deposit was cancelled sir' what issue do you have? Marc I would like to speak to a manager Bruno T. Its not possible sir , this channel is to our agents Marc I am going to put this entire conversation on Hello Peter I want to speak to a manager or escalate my issue. Bruno T. You don't have any issue. Your deposit was cancelled 15 minutes ago. The funds will send to your credit card up to 5 bussines days and you need to call your credit card operator not your bank Is there anything else I can do for you? Marc There will be an indication on my end that the funds will be received. I am now on the line with VISA and they say it has not been cancelled I would like to escalate this issue because I am being **** to Bruno T. Sir you need to wait the time frame up to 5 bussines days its the same time frame about the withdrawal Marc I didn't have to validate documents to deposit. You took my money instantly and now I have to wait 5 days. I find that unacceptable and I want to escalate this issue I HAVE AN ISSUE Please tell me the process I need to take Bruno T. Is there anything else I can do for you? Marc Do not tell me i don't have an issue tell me what the process is tell me what the process is Please tell me what the process is Please tell me what the process is Bruno T. sir Marc Thank you, you have made it my mission for the next month to show the world how Avatrade do business. This Customer Service is ****ndous. You refuse to answer my questions and I have had enough. Bruno T. When someone makes a deposit to a different bank money does not enter the account automatically is the same case. your deposit was cancelled you need to wait to all the proccess will be completed also I will repeat you need to contact your credit card operator you will received your funds because your deposit was cancelled Marc However, If it gets cancelled VISA or First National Bank will be aware of the cancellation. I have been on the telephone with both companies and they are unaware of the cancellation. This means that it has not been triggered on your side. Bruno T. I was personally in the department responsible for requesting that the cancellation of the deposit be made at the same time of your request here now with me in chat. Yes sir the cancelled for our side is automatically and we send the funds to your credit card operator Marc I have had enough. I will be sending a complaint email about the state of Avatrade Customer Service. The Lies. I am done. This conversation is over. This conversation has been recorded. Bruno T. but they don't receive automatically No problem sir Fell free to salve and recorded the conversation You will receive your funds The only thing you need to understand is that there are processes When our customers deposit and request withdrawal is the same Marc "Fell free to salve and recorded the conversation" - of course I will. Thanks for your advice but your lies are not appreciated. Have a good day. I will be getting my collegues and friends to paste this conversation on as many platforms and as much as possible. As I am fully within my right to do so. Bruno T. is not on the same time Marc Goodbye Bruno T. have time frame to all the operations It was a pleasure chatting with you. Thank you for trading with Avatrade and have a nice day. Bruno T. left the chat