I am not at all impressed with their customer servic

Avast have a 30 day refund policy. On 22 July they deducted R629.00 from my credit card and regardless of my requests, they have not refunded me. The do not even acknowledge my requests. 1. I do not even use any of their products. 2. did not receive any form of reminder of their intentions. 3. I did not give them authority to deduct anything. 4. I do no have any form of ID or product number. 5. I did not call their call center because of possible call costs that I might incur. 5. I can forward my emails to you that I sent to them if needed.