Awful experience.

What a disappointing experience.The treatment room is grubby curtains falling off rail untidy floor marked and skirtings rotten.Staff are unfriendly .No welcome tea provided as advertised but given on departure when I questioned this.The****** has long nails which just doesnt work when doing a massage! Treatment time was nowhere near the hour it should have been.The most un professional and disappointing spa booking ever and this was a thank you gift from someone - how do I tell her it was awful!