BIRTHDAY PRESENT GOING SOUR DUE TO AVALON SPRINGS!!!!!!!!!!!!!!!!

I paid my accommodation in full on the 30/01/2018(invoice number 25644) for the 14/05/2018 - 16/05/2018 checked out on the 17/05/2018. On the Monday 14/05/2018 I have experience car problems and was unable to book in, Tuesday 15/05/2018 I received a call from Natasha Ellis stating that she noticed that I did not book in, I told her that my fiancé and I are on our way the reason why we didn't book in is because we experience problems with our car. She rep**** back by stating unfortunately you did not notify us hence we gave your room to someone else, I responded back but I paid for that room why did you gave it to someone else, she responded back with an attitude "I will see what I can do for you" I 'm like what the heck how could you do that. I have never experience something like this......My birthday was on the 13 May 2018 and that was the reason why we booked the 3 days and now just like that, we lost our room because it was not available anymore. NO feedback, NO apology NOTHING .......................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!