AVALON FUNERAL COVER

My mother has funeral cover at Avalon Funerals, Bloemfontein. She passed 1 January 2020 and today Febr 2021 we are still struggling to get the policy cashed out. I have reported this to the ombudsman last year but Avalon has also not yet responded to the ombudsman. Avalon has confirmed the policy a few times over the past few years and still confirm that they are aware of the policy- the issue is which owner is responsible for the claim as the company changed owners some time ago and not one of the owners is prepared to take responsibility.