Fireplace from Hell

<p>So what could be nicer than a warm cozy fire in winter, I wanted a fireplace and as seeing that I like to support small upstarts decided on Avalon Braais and Fireplaces. What they had on offer looked unique and different and therefore I decided to purchase a free standing unit with Installation.</p> <p>All was well unti the Installation:</p> <p>1) The sericeman recommended by the company came ill prepared, no ladders, no lights and what I found out latter not any of the right materials either. He managed to knock offer some of my furniture in the his installation attempts breaking a lamp. Anyway after providing a small discount to compensate for the damage (Which was fair although by far not what the replacement ended up costing)</p> <p>2) Then came the time to light the fire. As recommeded I was told to wait 2-3 days for the sealants to set so I lit the first fire on day 4. All was going well until the glass in the unit gave one cracking sound...the glass had broken from the heat. I contacted the company and they mentioned they would immediately come to replace the glass and that this was due to a faulty batch received... ok fine. That did not happen in 2 days so I drove to the factory to collect the glass myself.</p> <p>3) Fireplace was working hurrah! Then we had unexpected rain (1 week in) and...you guessed it ...the rain came in and through the ceiling at various places. I contacted them by email to please repair as clearly they had not done a proper installation + ruined ceiling. No response. I called them only to have been told they will send someone out on a agreed date but nothing. Not answering calls either. On inspection none of the required installation for fireplaces had been done, no insulation around the flue where it is in close viscinity of the rafter and ceiling joist causing potential fire hazard, inferior sealants.</p>