Utterly disgusting service and day light *******.

I am beyond disgusted by the kind of service that I received at AutoZone Mdantsane store. Early in the year I went to buy a car battery for my Polo Vivo. Only for that same battery to start giving me problems 3months down the line, I took the battery back to the store to inform them that they battery is not functioning to a satisfactory level and I was firstly given attitude, a back and forth of being told that I must come back some other day as the manager is not in. It took me a few weeks as I kept going back to the store to be constantly told a story after a story but I was patient enough. Eventually they exchanged the battery for me and supposedly gave me a ‘new battery’ and replace the faulty one. Only for my mechanic to tell me later that they battery I was given is an incorrect size and it’s voltage levels are way to small hence my car eventually started not switching on. I went back to the store to show them the battery and they confirmed that I was I was given an incorrect battery when they were supposedly ‘replacing’ my battery and obviously this is the shop’s fault and the person that was assisting me. I requested that they give me another battery that is correct and not faulty and they plainly refused and I found myself having to cough another amount to buy a completely new battery and yet they are the ones that made a mistake and even admitting that I was given an incorrect battery. For me this pure day light ******* and taking chance of me as a female simply because I know less about car spares. I ended up paying R1300 for a completely brand new battery because the store is refusing to account for their mistake. Is this now AutoZone treats its customers? Is this how you retain your customers by robbing them? I’m utterly disgusted by this and I demand that my complaint be urgently looked into!!!