Refund still not processed

<p>I went to buy a radiator at Autozone honeydew/weltevredenpark on the 17th of March and fully paid for it using my card. I identified that they sold me the incorrect part and went to return it on the 21st of March. I gave them a chance to deliver the correct item and they said I should get the part the following day which was the 22nd. I got there and the part was not available. I gave them another day extra to deliver and only to find that when I got there on the 24th the part was still not available and instead the salesman by the name of Yasin or Yasim told me the part will only come in four days later. I than requested a refund and the guy took my bank card I had used to make the payment to ''process'' the refund. He said since they are using FNB and I am also FNB user the transaction/refund of R1950 will reflect instantly. I than left hoping the refund will be processed in a matter of minutes only to realise a day passing on without any relection of the amount. I called on Saturday morning the 25th of March 2017 and was rudely told to be patiant now. Was never given an answer as to when I should expect my monies back. When I call to ask to speak to the manager I am told he is busy on the phone or he is in a meeting and should call back every 10mins.</p> <p>This I will excalate to the ombudman and seek any legal recourse as clearly I am being treated unfailry and exploited finanacially. The name of the salesman who firstmade empty prmises to get me the correct part was MAX and the other one who issued a false refund is YASIMo r YASIN something like that.</p> <p> </p> <p>I have suffered serious finacial losss due to this substandard service and also lost trust from my clients as this is a business vehicle I am servicing.</p> <p> </p>