Poor, very poor service!

On Thursday 27.02.2020 I left a damaged Waterpump (and other damaged part samples) with one of the consultants at the store. The consultant explained that he would enquire with a local engineering company about the possibility of having the pump reconditioned and if so, how much said repairs would cost as Autozone was unable to source a complete pump. I only wanted to leave the pump but the consultant suggested that I leave all the samples since I could collect everything when I go to find out about the price. I agreed. Friday I did not receive feedback. I went back on Saturday to collect my damaged parts so that I can go and look elsewhere for the other parts. The consultant however informed me that he hasn't received feedback from the engineering company yet about the possible cost for the recon of the pump but assured me that he would call me today (Sunday). Today I contacted my mechanic who again asked me about the samples in order for him to try and assist me to source all parts elsewhere. I then phoned Autozone but was informed that they were already closing for the day.

I have a horrible feeling that Autozone agreed with the engineering place to continue with repairs as I find it impossible to believe that a simple quotation would take so long.

I am quite frustrated as the car I borrowed is three times heavier on fuel than my own vehicle and I could have been back on the road again with my own vehicle if Autozone did not waste my time.

I want my samples back as I have lost confidence in your store and the capabilities of your consultants!